Degree programs in hotel maintenance and
management are available fully online on the bachelor's and master's
levels. These programs teach prospective managers the skills required to
oversee areas including sales, staffing, food services and maintenance.
Online Bachelor's Degree in Hotel Maintenance Overview
These programs typically result in a Bachelor of Science in Hotel and
Hospitality Management or Bachelor of Science in Business
Administration with a concentration in
hotel management.
Students research and examine the strategies required to provide guests
with superior customer service through effective oversight of
front-room and back-office staff and operations.
Applicants typically must hold a high school diploma or General
Educational Development (GED) certificate. Many of these programs are
offered completely online; however, some may include a mix of
distance-education and on-campus classes. Online courses are viewed
using online learning-management systems, such as Blackboard, whereby
students can interact with professors and students utilizing discussion
boards and chat rooms.
Students must possess a computer that meets university hardware and
software requirements and can access the Internet. Online learners also
may be required to possess a microphone for computer-transmitted
discussions and real-time conferences.
Common Online Courses
Bachelor-level students examine traditional and current issues in the
lodging industry. They gain practical knowledge of the philosophies and
theories that guide the management of hotels and resorts.
Introduction to Hotel Management Course
This online course provides an overview of hotel and resort
operations and the roles and responsibilities of management. Students
research and analyze major departments including food and beverage
operations, room reservations and leisure activity planning. They gain
insight through written reports and on-site learning opportunities.
Staff Management Course
Students examine current issues in human resource management in
hotels and other lodging establishments. Topics of discussion include
wage and salary administration, staff motivation and performance
appraisal.
Food Service Management Course
This course explores the fundamental aspects of food service
operations, including food safety and sanitation. Areas of focus feature
the FDA Food Code and an examination of food safety regulations.
Graduates are qualified for entry-level positions in hotel and resort
operations including catering, event planning or assistant management.
In November 2010,
Salary.com reported that the average annual salary for an assistant
hotel manager was $51,847.
Online Master's Degree in Hotel Maintenance Overview
These programs are generally available as a Master of Science in
Hospitality Management with a concentration in hotel and resort
operations. They provide students with advanced managerial and
theoretical education in areas such as project management, strategic
planning and financial analysis. They typically include advanced lessons
in customer relations and human resources.
Applicants often must hold a bachelor's degree from an accredited
college or university. Most classes are conducted online, but students
may be required to attend on-campus lectures or meet in-person with
their professors. Some institutions require students to complete a
thesis or field experience to satisfy curriculum requirements.
Common Online Courses
Master's degree candidates examine key components of hotel and
lodging or resort operations to enhance their skills in facility
management. Common courses are detailed below.
Hotel and Lodging Customer Service Course
Students examine analysis, planning and problem-solving strategies to
ensure effective customer service in a hotel environment. They learn
how to empower employees so that they can keep guests satisfied with the
service being provided to them.
This course provides an overview of the computer systems and
applications that are commonly used in the hotel industry. Topics of
study include an examination of applications including both room
reservation and back office systems.
International Hotel Operations Course
Students explore the organizational, financial and marketing aspects
of a hotel located in a foreign country, whether a sole operation or
part of an international chain. Topics of discussion included the
similarities and differences of hotel management and operation in a
foreign country and the United States.
Graduates are equipped for senior-level positions such as general manager or food and beverage supervisor. According to
Payscale.com, the average annual salary for a hotel general manager can range as high as $77,418 as of November 2010.
Online certificate programs in hotel operations are fully available
online. They generally provide an introduction to hotel operations and
management; this foundation may serve as a base for students to pursue
further education or an entry-level position in a hotel or resort. Areas
of study include front office procedures, event planning and legal
issues. Most online hotel operations certificate programs can be
completed within a 12-month timeframe and some credits can be
transferred to a related degree program.
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